TERMS & CONDITIONS
GENERAL
Our working days are Mondays to Fridays, excluding weekends and public holidays.
All orders will be attended to within 2-3 business days.
GENERAL PURCHASE AND DELIVERY
Kindly ensure you have selected the correct items(s) before checking out. OJE AUSTRALIA will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong items are selected, or if duplicate orders are placed.
Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee will apply if the parcel is returned.
Orders will be shipped out within 2-3 business days (unless otherwise stated) upon payment verification.
OJE AUSTRALIA reserves the right to accept or reject any order(s).
CURRENCY
All orders on OJE AUSTRALIA are processed in Australian Dollars (AUD).
MAKING A PURCHASE
Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.
DELIVERY
All local orders are delivered via Aus Post.
Delivery takes between 3-10 business days depending on your location and shipping type selected at checkout.
Tracking number provided.
DELIVERY CHARGES
For orders below $60, standard shipping costs $5, express shipping costs $10.
Delivery takes between 3-10 business days depending on your location and shipping type selected at checkout.
For orders above $60, trackable delivery is Free. This excludes medium and large hampers.
There is a $15 shipping fee for all medium and large hampers.
INTERNATIONAL DELIVERY CHARGES
For international orders, a flat rate of $20
Tracking number provided.
All shipping addresses are to be written in English without accents marks or letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
Remote regions may have limited shipping options and may take a longer time.
Delivery times are estimates only. Neither Postal Carriers or Couriers will guarantee delivery times. OJE AUSTRALIA will not be responsible for any delays caused by our shipping partners. We seek your understanding during this difficult time globally.
You may be charged for handling fees and taxes when your order goes through the customs. Unfortunately, we have no control over these charges as customs and tax regulations differ for each country. To avoid unplanned costs, estimates on customs & duties, customers are liable to do their own research.
OJE AUSTRALIA will not be responsible for any delays or held liable should any parcels be seized by the customs due to unpaid taxes.
PAYMENT
We accept all major credit cards such as VISA, MasterCard, Amex.
Your order is only secured when payment has been made, and you receive an order confirmation via email.
DISCOUNT CODES / VOUCHERS
Discount codes/credit vouchers must be applied before you complete the checkout process.
Discount codes are strictly non-extensible.
There will be no refund if the code/voucher is not applied to your order during checkout.
There is no exceptions to this.
ORDER CANCELLATION
Amendments or cancellations can't be made once your order's been confirmed!
We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.
DEFECTIVE / INCORRECT ITEMS
If you have received a defect / incorrect item from us, please email us at support@ojeaustralia.com.au with the following information: Order Number, Photo of Evidence.
Please allow us 2-3 business days to get back to you.
REPRESENTATION OF ITEMS
For glitter/sprinkle nail wraps, please note that glitter/sprinkle placement will differ for every pieces - this will not be considered a defect.
Colors shown may have slight variance on different screens as different tech devices have different specifications. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. This will not be considered a defect.
Items with slight imperfections (e.g. slightly flipped clear protective film) which do not affect the overall appearance or usage of the item will not be considered a defect.
OJE AUSTRALIA reserves the right to amend the terms from time to time without prior notice. If you have any clarifications, kindly email us at support@ojeaustralia.com.au